Senior Manager – Operational Resilience Tools & Platforms | Standard Chartered Bank

​Mar 2019 - Present

​

Working within the Group Operational Resilience function, spearhead smooth operation and optimization of key resilience tools and platforms, ensuring alignment with internal standards and enhancing operational preparedness. 

​

IT Service Continuity SME | NFUM

​Jun 2018 - Feb 2019

​

Engaged within the Cyber Operations team to mature the DR function – working alongside senior management, stakeholders, and architects to identify gaps and re-define policy & processes in alignment with BCM. Develop testing and invocation strategy and DR plans. And integrate DR function within the project governance framework.

​

Disaster Recovery & ITSCM Manager | British Transport Police

​Nov 2017 - Jun 2018

​

Led the Disaster Recovery and Service Continuity function. Develop BCDR Technical Recovery plans / DR run books for various business applications, infrastructure services and network spanning multiple sites; identifying failure scenarios and defining recovery strategies.

​

Business Continuity Specialist | ACAS

​April 2014 - May 2017

​

Develop DR procedures and plans, service operation runbooks, troubleshooting maps for priority applications. And consult within various infrastructure projects - ensuring agreeable level of DR capabilities exists and highlight risks.

Service Transition: Led Service Transition project for Microsoft Office 365 cloud migration project in controlled risk-assessed manner in liaison with internal support teams and external service providers. Create a detailed project and resource plan incorporating agile methodologies and appropriate governance structure. Identify and measure KPI.  

Monitoring: Scope and planned the implementation of new monitoring system.

​

Technology Consultant | McAfee Labs

​March 2012 - December 2014

​

I have been working within the Production team as a Service Continuity consultant & Business analyst. It predominantly involves analyzing the production process and its underlying infrastructure to identify operational risks and documenting them to facilitate service continuity and implementing redundancy. Working along with various teams to identify areas of focus for improvements. Understanding their requirements and be able to translate them into a technology based solution. Maintaining effective stakeholder relationships across business and IT up to the Director level to support service continuity, improvisation of the production processes and develop redundancy.

​

Senior Consultant | Deloitte LLP

March 2011 - January 2012

​

Working within the Technology Resilience team based in London with a focused role on addressing IT disaster recovery / business continuity compliance - good practices. I had also been involved in preparing various project documentation including proposals, technical design documents, reports and go-to-market materials. Alongside provide IT infrastructure support as an SME.

​

Disaster Recovery Specialist | Sungard Availablity Services (UK)

​March 2007 - March 2011

​

Working along with major financial and blue chip companies in provisioning their data centre and work-place recovery. It involved understanding their business needs and identifying appropriate IT DR requirements, implementing and testing new IT DR solutions spanning multiple sites. Have successfully managed invocations.

​

Technical Services Team Leader | Blockmate Computing

December 2005 - December 2006

​

Lead the Technical Support Team of 6 engineers - Manage helpdesk for daily operational activities, identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This also involved efficiently managing various I IT infrastructure projects.

​

Team Leader | ICICI Lombard General Insurance Company

October 2004 - July 2005

​

Lead the IT Infrastructure – End user computing segment (LAN/WAN/Desktop & Helpdesk Technical Support) for over 90 offices with a user base of 2000 across India.

​

IT Operations Manager | Newtech Computers (Deputed at P&O Nedlloyd (I)

May 2002 - October 2004

​

Responsible for managing the IT Infrastructure for all their offices in India with a team of 12 engineers and outsourcing partners. The job involves frequent interactions with the associates in Middle East, Asia & Africa for regional co-ordination

​

Systems Engineer | Infobahn Technical Solutions

July 2000 - April 2002

​

Aircraft Technician | Gujarat Airways

September 1998 - March 2000

​